Clear access
- Empty sink cabinets
- Move items away from water heaters and drains
- Clear a path to the basement
Information
- When the problem started
- What you have tried
- Model numbers of fixtures
- Photos
Safety
Know your main shut-off. Keep pets secured.
Tell us about any chemicals used in drains.
Call
See contact.
Describe the problem clearly
On the phone, the more specific you are, the better we can prepare. Useful details include which fixtures are affected, whether water is backing up in the floor drain, whether the problem is constant or only when certain fixtures run, and any noises or smells. Photos of the water heater label, the faucet brand or the area under a sink help us bring the right parts.
Parking and access
Let us know about parking restrictions, gate codes or condo access rules. If the work is in the basement, make sure the stairs are clear. For water heater or sump work, clear a few feet around the equipment.
After the visit
Ask questions. You hear what turned up, what got fixed and which signs mean call again. Keep any paperwork for warranty and insurance purposes.
- Know your main shut-off location
- Have a flashlight handy for dark crawlspaces
- Move cars if we need driveway access for equipment
When to put the tools down
Some of this is homeowner work and some is not. Stop and phone us if you see any of these:
- Water meter dial moves with every tap off
- Pressure drops when two fixtures run
- Green crust on copper joints
- Banging when a valve closes quickly
- Anything involving the gas line, the venting or cutting into a wall
Quick answers
Do I need to be home?
Someone with authority to approve the work should be there, at least at the start and the end of the visit.
Should I try to fix it myself first?
Simple steps like closing a valve or plunging a sink are fine. Avoid chemicals and do not take apart gas appliances.